Online Business
Guide listing
FPX vs Cards vs E-Wallets: What Each Payment Method Costs You
The three payment methods Malaysians use are priced on completely different logic — one usually as a flat fee, one as a percentage, one somewhere between. Which is cheapest for you depends entirely on your average basket, and the crossover point is a number you can calculate in a minute.
6 min read
Marketplace to Accounting: Automating the Bookkeeping
Marketplace payouts arrive net of fees, which means the money in your bank never matches your sales — and most sellers "fix" that by booking the payout as revenue. That single shortcut understates turnover, hides your real fee cost, and can misstate SST. Here is the correct treatment, and how to automate it.
7 min read
Returns & Refunds: Building an RMA Process That Does Not Eat Your Margin
Malaysian law gives buyers real remedies when goods are faulty, not as described, or unfit for their stated purpose — a "no refund" sign does not override that. Everything beyond it is your commercial choice. This guide separates the two, then builds the RMA workflow that keeps returns from quietly consuming your margin.
8 min read
Selling and Shipping to Singapore from Malaysia
Singapore is the easiest export market a Malaysian seller will ever have — and the one where the tax rules changed most recently. Since 1 January 2023, GST applies to low-value goods of S$400 or below imported by air or post, collected through the Overseas Vendor Registration regime once you cross Singapore's registration thresholds. Here is what that means in practice.
8 min read
Cash on Delivery in Malaysia: The Real Economics
COD is not free money — it costs you a handling fee on every collected parcel, a return leg on every refused one, and weeks of delay before the cash reaches your bank. Work out the number that matters: how many extra orders COD must bring in before it pays for itself. For most Malaysian sellers that figure is around 20%.
9 min read
Connect Your Store to a Delivery Platform: A Step-by-Step Setup
Connecting a Shopify or WooCommerce store to a multi-courier platform takes an afternoon, and most of that afternoon is preparation you have to do regardless. The integration is the easy part. Getting weights and dimensions onto every SKU first is what decides whether it works.
8 min read
Connecting Your POS to Your Online Store
If your shop counter and your website sell the same physical stock, they are two authorities on one shelf — and that is guaranteed to produce overselling. Connecting them is mostly a data-hygiene job, and the decision that matters is which system is allowed to be right.
7 min read
How Overselling Happens, and How to Stop It
Overselling is not a stock problem. It is a timing problem — the gap between a sale on one channel and the stock number updating on the others. On marketplaces the consequence escalates fast: cancellations become penalty points, and penalty points become a suspended store.
7 min read
Choosing a Payment Gateway in Malaysia: A Comparison Framework
Every gateway comparison you will find online publishes rates, and every one of them is out of date, because Malaysian gateway pricing is negotiated per merchant. This guide gives you the nine criteria that actually decide it, a scoring sheet, and the arithmetic to turn three quotes into one answer.
8 min read